Check your bin collection day, order a replacement or new bin, uncollected bins, report a missed collection, types of bins and what goes in each bin, assisted collections.
If you think your bin was not collected as scheduled, you can report it as missed.
You can also report a missed bin collection in MyNs.
You will first be asked to log in or register for a new account.
Please wait until after 3pm on the day of collection before reporting an uncollected bin as we may be coming back to collect it.
Your bin may have not been collected because it is was:
If it is a general waste bin, it may not have been collected because it contains concrete, construction materials or large amounts of soil making it too heavy.
Go to what goes in your general waste.
If it is a silver recycling bin, it may not have been collected because It contains non-recyclable items.
To have you bin collected:
Go to what goes in your general recycling.
If it is a brown garden waste bin, it may not have been collected because it contains non-garden waste.
Remove anything that is not garden waste. Then we will empty your bin on your next scheduled collection.
Go to what goes in your garden waste.
If it is a silver glass recycling bin with a teal lid, or a Recycling Ollerton and Boughton (ROB) glass recycling box, it may not have been collected because it contains non-recyclable glass. We only accept glass bottles and jars.
Go to what goes in your glass recycling.
We try to maintain waste and recycling collections whatever the weather.
When conditions are dangerous for our crews pulling waste bins and loading vehicles, we may need to suspend collections until things improve.
We will catch up as soon as possible.
If your bin is too heavy, we will not empty it.
Overloaded bins can cause a risk to the crew and potential damage to the collection vehicle.
Reduce the weight of your bin. Then we will empty it on your next scheduled collection day.