How to contact us

How to get in touch online, by email, by telephone, by social media, in person, in an emergency and how to contact a councillor.

Contact us in an emergency

Emergencies include:

  • flooding
  • severe weather
  • major transport accidents
  • major fires
  • industrial accidents
  • outbreaks of disease including flu pandemics
  • terrorist incidents

For out of hours emergency to do with council housing or council services, telephone 01636 650 000.

You can call this number:

  • from 5pm to 9am on Monday to Friday 
  • all day on weekends and bank holidays 

Emergency council housing repairs

Request a council housing repair

Flooding and environmental problems

Call the Environment Agency incident hotline to report flooding, water pollution or damaged riverbanks.

Telephone: 0800 807 060 (24 hour service)

Report flooding and environmental problems – GOV.UK

Roads and highway emergencies – Nottinghamshire County Council

For highways emergencies, such as fallen trees in the road or streetlights with dangerously exposed wires:

Telephone FirstCall: 01253 502 776

They are available:

  • 5pm to 8.30am, Monday to Thursday
  • 4.30pm Friday to 8.30am Monday, or bank holidays

National emergency numbers

For emergencies and serious incidents requiring the police, fire brigade or ambulance service, call 999.

For non-emergency police advice or assistance:

Telephone: 101

For non-emergency medical advice or assistance:

Telephone: 111

Power cuts and gas emergencies

In a power cut:

UK Power Networks
Telephone: 105

In a gas emergency:

National Gas Emergency Service
Telephone: 0800 111 999

Contact us

Customer Services

Office hours

Monday to Friday9am to 5pm
Saturday to SundayClosed

Newark and Sherwood District Council

Newark and Sherwood District Council
Castle House
Great North Road
Nottinghamshire
Newark
NG24 1BY
United Kingdom

53.080524471012, -0.81340134143829