Complaints and feedback

Give feedback

Suggestions are welcomed as valuable sources of information as to how we could improve the service we deliver. A suggestion is defined as:

an idea of how we could improve or change the current service offered.

It is appreciated when a customer takes the time to thank or praise us or staff for the service they have received. Praise provides an opportunity for us to learn from feedback and gives insight into the drivers of customer satisfaction. A compliment is defined as:

an indication that we have performed well, provided a good service or gone beyond expectations

Comments

It may not always be possible to implement or make changes as a result of a customer’s comment or suggestion but they are still important as the feedback might influence decisions that we make in the future.

You can make a comment by emailing us.