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Antisocial behaviour

How to report antisocial behaviour, how we are tackling antisocial behaviour, help for victims of antisocial behaviour, request an antisocial behaviour case review, Public Space Protection Orders (PSPO).

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Request an antisocial behaviour case review

The Antisocial Behaviour, Crime and Policing Act 2014 introduced specific measures designed to give victims and communities a say in the way that complaints of antisocial behaviour are dealt with.

This legislation introduced antisocial behaviour (ASB) case reviews. An ASB case review, formerly known as the community trigger, gives victims of persistent ASB that has been reported the right to request a multi-agency case review where certain local requirements are met.

Who can request an ASB case review

Any victim of ASB or a person acting on behalf of the victim, such as a carer or family member, MP, councillor or professional person can use the ASB case review. The victim could be an individual, business or community group.

Request an ASB case review

Request now 

You can also:

Telephone: 01636 655698 or 01636 655658

After you request a review

A review will be undertaken by the local Community Safety Partnership (CSP) if an ASB case review submission meets certain requirements.

We’ll act on your case review request if:

  • you have reported three times in the last six months separate but related, antisocial incidents to agencies and the problem still persists
  • you are aware that other people in the local community have reported separate, but not related, antisocial incidents to agencies in the last six months and the problem persists. The review will be started if five or more individuals have made separate, but related reports over a six month period

Agencies will meet to:

  • share information
  • review what action has been taken
  • decide whether additional actions are possible
  • provide victims and witnesses with a comprehensive action plan for how the problem will be addressed

Situations where a case review will not be enacted

There are certain situations where a case review will not be enacted, including when you have reported ASB and have:

  • been given a timetable for response which has not expired - in this case you’ll be advised to contact the agency you’re working with to discuss what is happening
  • have received a service but are unhappy with the conduct of a particular agency- in this case you’ll be advised to submit a complaint under the agency's complaint procedures