How to contact us

How to get in touch online, by email, by telephone, by social media, in person, in an emergency and how to contact a councillor.

Contact us by social media

Our social media accounts are monitored during normal office hours, Monday to Friday. We cannot always respond to questions asked outside these hours.

We try to respond quickly to the questions and queries people raise through social media. If necessary, we'll send your question to our customer service team or one of our business units for advice.

We also cannot promise to respond to every comment we receive – particularly at busy times (such as when there is heavy snow affecting council services).

If your query is serious, urgent, or involves personal details, contact us by telephone

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