Advice if you might become homeless

Finding yourself with nowhere to live or the risk of being made homeless is both frightening and stressful. Our housing options officers are here to help you avoid some of the worry of this difficult situation and find a way forward.

It is not always possible to prevent you from becoming homeless, but we can offer advice and support on finding alternative accommodation.

If you’re threatened with homelessness our officers will help and intervene as early as possible. 

Help in a crisis

If you’ve been made homeless because of a crisis, for example due to a house fire or domestic abuse, contact us immediately on 01636 650 000.  

If you need to contact us outside of normal office hours, please select the option for homelessness support.  If the phone is not answered, please leave a voicemail message with your contact details and we will call you back.

Check your options

For anything else, use our Housing Options Wizard as soon as you can, where you can share the details of your situation. You’ll then be offered a bespoke ‘next steps’ plan, which will give you some options to resolve your situation.  

Start now

If the solutions suggested do not resolve your housing difficulties, please do not suffer alone and contact us using the details at the bottom of this page.

We urge everyone experiencing the risk of homelessness to contact us at the earliest opportunity.

Finding a new home will depend on a number of factors based upon your individual situation.

Using this guide

Browse the sections of this guide for more detailed advice based on your situation.