Policy documents, about the Regulator of Social Housing, responsible officers, Housing Ombudsman Service.
The following policy documents are the most relevant to your council tenancy – more policies are available in our council policies section.
All social housing landlords are regulated by the Regulator of Social Housing.
The regulator has implemented a regime of assurance and inspection of social housing landlords to ensure compliance with legislation and standards.
If a landlord identifies that they are not complying with the required standards, they are expected to report this to the regulator, so they can investigate the issue and take the appropriate action.
Enforcement action can include issuing financial penalties or sanctions on landlords. Other parties such as tenants and the Housing Ombudsman can also report potential breaches.
The regulator routinely inspects all large social housing providers to monitor their compliance with their standards. Routine inspections take place every 4 years.
To find out more, visit the following websites:
As part of the regulator’s commitment to improve transparency within the social housing sector, all large social housing providers collect and report on a set of tenant satisfaction measures.
The tenant satisfaction measures are used as a measure of how landlords are performing and how satisfied tenants are with their services.
There are 10 performance management areas calculated by the landlord, and 12 tenant satisfaction areas calculated by the landlord surveying their tenants.
Landlords do not have to survey all of their tenants, but if they chose to only survey some of their tenants, but they will need to demonstrate to the regulator that the tenants who have responded are a representative sample of all of their tenants.
The tenant perception process takes place every year, with the results being published to tenants, leaseholders and to the regulator. The regulator then collates a ‘league table’ of the results for all landlords.
Visit our tenant satisfaction measure performance page.
The senior officer responsible for our overall compliance with the Regulator of Social Housing's Consumer Standards is Suzanne Shead, Director of Housing, Health and Wellbeing.
The officer responsible for overall compliance with our health and safety requirements in relation to our provision of social housing is Wayne Fox, Business Manager - Housing Maintenance and Asset Management.
If you are a tenant or a leaseholder and have any concerns regarding health and safety issues relating to your home or the building you live in, contact us directly by emailing compliance@newark-sherwooddc.gov.uk, or by using the customer service contact details at the bottom of this page.
The nominated lead officer for housing complaints (complaints about the level of service provided to residential tenants and leaseholders, as their landlord) is Nicola Priest, Housing Regulatory Compliance Manager.
If you have any questions or concerns about accessing the housing complaints process, contact us directly by emailing compliance@newark-sherwooddc.gov.uk, or by using the customer service contact details at the bottom of this page.
The Housing Ombudsman Service is an impartial service available to all social housing residents for support them to resolve disputes with their landlord.
The Housing Ombudsman Service can provide information and advice to social housing residents, to assist with the early resolution of disputes, without the need to have already entered the landlord’s complaint process.
Membership to The Housing Ombudsman Service is compulsory for all social housing landlords. The Housing Ombudsman set out a complaint handling code, which all social housing landlords must follow.
If you have exhausted our complaints process and remain dissatisfied, you can ask the Housing Ombudsman to investigate your complaint. They will request any supporting information from each party and provide a written outcome, when they have finished their investigation.
The Housing Ombudsman Service works closely with the Regulator of Social Housing, to ensure that social housing residents are able to access their landlord’s complaint process, and can investigate any concerns about potential systemic failings and report these to the regulator for further action, where required.
Further information about the Housing Ombudsman Service can be found on their website.
Newark and Sherwood District Council
Castle House
Great North Road
Nottinghamshire
Newark
NG24 1BY
United Kingdom