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Housing service performance reports

Browse the most recent documents and find out how we are doing as a housing provider.

Tenant Satisfaction Measure Report

The Transparency, Influence and Accountability Consumer Standard set by the Regulator of Social Housing requires all registered providers of social housing to collect and report annually on their performance using a core set of defined measures. 

These measures are called the Tenant Satisfaction Measures (TSM). The TSMs provide tenants with greater transparency about their landlord’s performance.

Tenant annual report

Every year we publish a report detailing key information about our service performance and the satisfaction levels with our service. You can find the latest report on our tenant engagement page.

Annual review of complaints

One of the requirements of the Housing Ombudsman Complaint Handling Code is that we publish an annual review of complaints relating to housing services. 

This report details the number of complaints received, the response times and importantly the lessons we have learned from complaints.

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Newark and Sherwood District Council

Newark and Sherwood District Council
Castle House
Great North Road
Nottinghamshire
Newark
NG24 1BY
United Kingdom

53.080524471012, -0.81340134143829