Repair timeframes
All reported repairs are assessed and will fall into one of four categories. Each category has a different timeframe in which you can expect your repair to be completed.
Emergency repair
This is where a vital service has broken down and is likely to cause a risk to you, your neighbours or to your property. We aim to respond to emergency repair calls and 'make safe' the issue within 24 hours.
Out of hours repair
Between the hours of 4pm and 8am we will provide a 'make safe' only service. The follow-on repair will be carried out in normal working hours and under the normal timescales. We do not operate a 24/7 repairs service.
Routine repair
These are day-to-day repairs that can wait without causing inconvenience to you. Routine repairs will normally be completed within 6 weeks.
Planned works
Sometimes work may need to completed by an external contractor or included within a larger programme of maintenance work. Planned works will normally be completed within 6 months.