Keeping your council house safe

In an emergency

If there is a gas emergency, or if you believe you are in immediate danger:

• turn off the gas supply at the emergency control valve (located next to your gas meter)
• extinguish any naked flames
• open windows and doors for ventilation
• do not use electrical switches or appliances
• do not smoke

Call the National Gas Emergency Service immediately on 0800 111 999.

Annual gas safety check

As your landlord we carry out an annual gas safety check on all appliances we own in your home. This is a legal requirement, so please allow access when requested. Note that:

• all checks are completed by Gas Safe Registered engineers
• you must have at least £2 credit on any prepayment meters prior to the visit
• we will also inspect gas pipework and meters during the visit

Looking after your appliances

For appliances within your home that you own:

• have them serviced regularly by a Gas Safe Registered engineer.
• never cover appliances or block air vents, grills, air bricks, or flues. These provide essential airflow to prevent carbon monoxide poisoning
• learn more about carbon monoxide safety elsewhere in this guide

Signs that your appliance may be unsafe

• the flame on your hob should be crisp blue – yellow or orange flames indicate a problem
• there is soot, black marks, or staining around the appliance
• your pilot light goes out frequently.
• there is increased condensation on windows

Failure to maintain appliances can lead to:

• gas leaks and explosions, which can cause serious injury or death.
• carbon monoxide poisoning – known as the “silent killer" – which can harm you, your family, and pets.

Maintaining your heating system

A well-maintained heating system is important for gas safety, to avoid carbon monoxide leaks, and reduce condensation and damp. To keep your heating system working well:

• use your programmer and thermostat correctly – setting the thermostat to maximum does not heat your home faster.
• use Thermostatic Radiator Valves (TRVs) for zone control
• visit our energy-saving advice page