Housing support for older people

Careline 24/7 can support you to live independently in your home, knowing there is always someone there to answer your call and providing peace of mind for you and for your family and friends.

The service includes an alarm unit with a pendant connected to our monitoring centre, which monitors alarms 24/7, 365 days a year. 

When the alarm is activated, the monitoring centre will take the most appropriate action based on the information provided at that time and any known information about the user.

The service is particularly useful to older residents or anyone with mobility issues.

Check if you are eligible

Newark and Sherwood District Council’s careline is available to anyone living in: 

• Newark and Sherwood
• Ashfield
• Bassetlaw
• Mansfield
• Gedling

If you live outside of these areas, get in touch using the details at the bottom of this page as we may be able to still provide the service.

How to apply

If you would like to refer yourself or someone to our Careline service, you need to fill out our online form.

Start now

Referrals can be made at anytime.

The referral will be picked up by our Careline team and someone will be in touch very shortly.

You can also contact us:

Telephone: 01636 650 000 (choose 'Careline' option)
Email: careline@newark-sherwooddc.gov.uk 

Fees

The service costs £26 per month for 24-hour monitoring and rental of the equipment. Additional sensors are available at an additional fee and you will be assessed at your installation appointment and offered these if appropriate.

If you live in the district of Newark and Sherwood, there is a one-off installation fee of £15.

If you live outside of the district of Newark and Sherwood, there is a one-off installation fee of £25.

If you are a council tenant, get in touch us as you may be eligible have the service included as part of your support charge.

How it works

Careline is monitored by our locally based, trained and professional staff 24 hours a day, 365 days of the year. If you need urgent assistance or are worried, we’re just a push of the button away and we will get you the assistance that you need.

We will always answer your call. We’ll also provide an annual service to check the equipment is working how it should be and update information to ensure we can provide the best level of service for you.

There’s no minimum contract length and no exit fees so if it isn’t for you, you can just cancel.