If you think your business rates valuation is wrong
We are responsible for anything to do with your business rates bill. The Valuation Office Agency (VOA) is responsible for the valuation of your property. You will therefore need to contact the VOA for all queries about your rateable value.
Check your rateable value
You are able to see the rateable value for your property and get an estimate of what your business rates bill may be using the VOA’s Find a Business Rates Valuation Service – GOV.UK.
If you think your rateable value is wrong
You will need to register for a business rates valuation account to tell the VOA you think your rateable value is incorrect. You must continue to pay your business rates as normal until a decision has been made.
You can also use this service to tell the VOA if your property details are changing (such as floor area sizes or parking).
Rating advisers
Ratepayers do not have to be represented by an adviser in discussions about their rateable value or their rates bill. Checks, challenges and appeals against rateable values can be made free of charge.
Ratepayers who do wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors (RICS) and the Institute of Revenues Rating and Valuation (IRRV) are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct.
Before you employ a rating adviser, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance.